Shipping Policy

What’s the shipping cost?

Shipping costs vary depending on the shipping destination and the number of items that you purchase. You can get a calculation of your exact shipping charges by adding items to your cart, proceeding to checkout, and entering your mailing address. The shipping cost will automatically update and display in your total costs.

Can my address be shipped?

We provide shipping services around the world.

How long does it take to receive my order?

On average, it takes 1 – 3 business days to process an order after the customer places it. Standard shipping/transit time is 7 – 14 business days. In summary, the total delivery time for standard shipping is from 8 – 17 business days.

Why is there a delay in shipping your order?

Shipping delays are a common occurrence in the sneaker industry, especially for products that are manufactured and packaged in Asian countries such as Vietnam, Japan, Korea, Hong Kong, and Taiwan. While it can be frustrating for customers to experience delays in receiving their orders, it is important to note that these delays are often due to the specific characteristics of the manufacturing and packaging processes in these countries.

One of the main reasons for shipping delays is the high demand for sneakers, which can lead to production and shipping backlogs. In addition, many sneaker brands outsource their manufacturing to these Asian countries in order to take advantage of lower labor costs and other production-related savings. As a result, the shipping process can be longer and more complex, with the added distance and logistical challenges of international shipping.

While shipping delays can be inconvenient for customers, it is important to remember that these delays often result in significant cost savings for consumers. The lower production costs in Asian countries allow brands to offer their products at a lower price point, which means that customers can often purchase sneakers at a much lower price than the retail price offered by the brand.

Overall, shipping delays should be expected when purchasing sneakers that are manufactured and packaged in Asian countries. While it can be frustrating to wait for your order to arrive, the lower price point and cost savings that come with these delays can make the wait worthwhile for many customers.

Can orders be shipped to multiple addresses?

We do not offer the shipment to multiple addresses for a single order. If you would like items delivered to multiple addresses, please place those orders separately.

Is it subject to VAT?

Items are shipped DDU (Delivered Duty Unpaid) and we do not collect VAT (Value Added Taxes). All taxes, duties, and customs fees are the responsibility of the recipient of the package.

Delivery Address Policy:

At Shoperjet, we are dedicated to providing a seamless and efficient delivery experience for every customer. To achieve this, it is crucial that accurate shipping information is provided when placing an order. This policy serves as a clear guideline concerning inaccurate shipping addresses and outlines the responsibility of the customer in such situations. Our aim is to ensure that every delivery reaches its destination promptly and without any unnecessary delays.

1. Non-Delivery in Case of Incorrect Address:

If a package is unable to be delivered due to an incorrect or insufficient shipping address provided by the customer, we cannot be held responsible for the package’s loss or destruction.
In such cases, if the package is returned to us by the shipping carrier, the customer will be responsible for any additional shipping charges required to resend the package to the correct address.

2. Address Correction:

If a customer realizes they have provided an incorrect shipping address after placing an order, they should contact our customer support team immediately.
Depending on the stage of order processing, we will make reasonable efforts to update the address if possible. However, we cannot guarantee that the address can be corrected, especially if the package has already been shipped.
It is important for customers to understand the significance of providing accurate shipping addresses to ensure successful delivery of their orders. By adhering to this policy, we aim to maintain transparency and fairness in our operations while providing excellent customer service.